Trouble Signing In?

Elementix doesn't use passwords. When you sign in, we email you a secure one-time link. For your security, that link only works in the same browser, on the same device where you requested it.

If you see a message like "Verification link is invalid for this device", the link was opened somewhere else. Almost always, your email app opened it in a different browser than the one you started signing in from.

How to sign in, step by step

1. Open the browser you want to use (Chrome, Edge, Safari, or Firefox).
2. Go to app.elementix.com, enter your work email, and continue. Keep this tab open.
3. Open the sign-in email we sent you.
   • If you read email in the same browser (Gmail or Outlook in another tab), simply click the sign-in link.
   • If you read email anywhere else (the Outlook or Apple Mail app, or your phone), do not click the link. Instead, copy the sign-in link (right-click it on a computer, or press and hold it on a phone), then paste it into a new tab of the same browser from step 1.

Why this happens

• Your email app opened a different browser. For example, you signed in with Chrome, but clicking the link in Outlook opened Edge (your computer's default browser). To Elementix, that looks like a different device.
• You opened the email on a different device. You requested the link on your computer but tapped it on your phone.
• The link expired or was already used. Sign-in links are one-time use and expire after a short while. Go back to app.elementix.com and request a fresh one.

How to avoid it next time

• Read your email in the same browser you use for Elementix. If you open Gmail or Outlook on the web (e.g. outlook.office.com) in that browser, clicking the link just works.
• Or make that browser your computer's default. On Windows: Settings → Apps → Default apps. On Mac: System Settings → Desktop & Dock → Default web browser. Then links from any email app open in the right place.
• Stay signed in. Once you're in, bookmark app.elementix.com or pin the tab. You stay signed in on that browser and won't need a new link for future visits. (On a shared or public computer, sign out when you're done instead.)

Still stuck?

Email us at contact@elementix.com with a screenshot of the error message, or better, a short screen recording (for example with Loom) showing the steps you took. That lets us pinpoint the issue right away. One thing: please don't forward us the sign-in email itself. The link in it is your personal sign-in and shouldn't be shared with anyone.